top of page
Join the Conversation.
Subscribe to our newsletter for all things research, insights and experience design.
We aim to publish once every two weeks. For something positive and actionable in your inbox - subscribe today!


Let's Get Physical
A few weeks ago, I got a piece of mail from the Green Party of Ontario. I have been on their mailing list for a few years and this was the first time I stopped and acted based on what was being asked of me. It was simple and something that probably happened a lot many decades ago. There were two pieces of paper in the mailing: 1) A typical two page folding letter with colour photos, this time all about Bill 5, and how the Ontario Greens are fighting back, signed by the Direc
Sep 234 min read


Is this a gift? I didn’t ask for it. I certainly didn’t want it.
Yesterday morning, I made a donation to a charity I respect because I believe in their work. Not because of a marketing campaign. Not because they sent me a “special offer.” Just because the work matters and I want to support it. In the afternoon I checked my mail and there it was in my mailbox: a giant padded envelope. Inside, an envelope from the very organization I just donated to (surprising timing, but clearly I’m a regular donor) and included inside - a strange assortme
Aug 123 min read


Community Centric versus Donor Centric Fundraising
When I first started digging into community centric fundraising and learning what it was all about I loved it. Yes - limit the grovelling. Yes - don’t do things just because a large donor wants it. The idea generally is to build up the entire community not just specific donors, not just specific organizations. Info on community centric fundraising here: https://communitycentricfundraising.org/ Then I started thinking about the contrast of community centricity with donor centr
May 1310 min read


Living Journey Maps
Journey maps are critical tools in any organization because they help to create empathy for your supporters, and get everyone on the same...
Feb 273 min read
bottom of page