Doubling Return Customers.
In the increasingly competitive skincare market, many customers purchase individual ‘star’ products from one brand and complete their routine with other products from other brands. A brand known for their personal touch and knowledgable staff, has a free sample program, but it wasn’t driving sales effectively.
Customers couldn’t remember when and how to use samples, so they wouldn’t use them appropriately.
‘Simple Sample Kits’
Pre-made cards with sample placeholder for staff to create personalized sample kits with usage instructions.
More than doubling customers returning to purchase.
1.7 increase in average order value per purchase.